Subject: EBT Phone or Text Messaging Scam

Date: June 19, 2018


Text Messaging Scam –


Clients report receiving text messages and/or phone calls from the number(s) listed below instructing them to call the number(s) listed below where an automated recording asks them to provide personal information including their EBT 16-digit card number and PIN. When the information is given, the perpetrators then create a card and withdraw funds from the recipient’s accounts.


Telephone Number Client Received Text or Call From:    UNK

Telephone Number Client Instructed to Call:                   (323) 236-4589

Additional Information Related to the Incident: T           hreatens to hold deposits



EBT Operations

(916) 263-6600

(916) 263-4170 (fax)




Subject: EBT Text Messaging Scam

Date: March 28, 2018


WARNING: The telephone number 877.217.1186 is identifying itself as the California EBT customer service helpline. This phone number is not affiliated with the State of California, and it is fraudulently obtaining EBT information from cardholders.


If cardholders are contacted about their EBT accounts, they should not provide any personal information, rather they should immediately call the customer service telephone number on the back of the EBT card, 877.328.9677, or contact their county public assistance office. Cardholders who have already provided card numbers and PINs to a third party should be instructed to call 877.328.9677 to change their PINs or to report their EBT cards as lost or stolen.

Beware! There is an EBT scam to steal your benefits!  If you’ve received a text or phone call asking for your personal information, contact your county right away.  Your county and the state will never text or call you requesting your personal information such as your EBT card number and your personal identification number (PIN). 

Never give out your personal information to anyone, or you could have your benefits stolen and they cannot be replaced.  Keep your EBT card number and PIN a secret.  Never give out your social security number, EBT card number or PIN to anyone.


Thank you,


EBT Operations

Office of Systems Integration

(916) 263-6600


© 2013 Imperial County Department of Social Services

​​​​24 Hour Child Abuse Hotline   1-866-858-7750

24 Hour Adult Abuse Hotline   (760) 337-7878

Fraud Hotline                              (442) 265-1191